Maintenance Repair Request

Report a Maintenance Issue Online

We use the Tapi maintenance portal to make it quick and easy for tenants to report repairs and maintenance requests.

If something in your rental property needs attention, simply lodge your request through the Tapi portal. You can provide a description of the issue, upload photos or videos, and monitor the progress of your request—all in one place.

Providing detailed information from the start helps our property management team assess the issue promptly and arrange the right contractor as soon as possible.

Before You Submit Your Request

To help us respond efficiently, please include:

• A clear description of the maintenance issue
• The room or area of the property where the problem is located
• Photos or videos, where available
• Details if the issue is becoming worse or could cause further damage
• Your preferred contact details and availability for property access

Urgent Maintenance

Some maintenance issues require immediate attention. If the problem presents a risk to health or safety, could cause significant damage to the property, or affects an essential service, please contact Ray White Tauranga Property Management immediately using the emergency maintenance contact details provided at the beginning of your tenancy.

If there is an immediate danger to life or personal safety, call 111 without delay.

Submit Your Maintenance Request

Use the Tapi portal below to lodge your maintenance request. Our property management team will review the information, keep you informed throughout the process, and work to have the issue resolved as quickly as possible.